At Hamab Universe, we strive to ensure our customers are satisfied with their purchases. If you’re not completely happy, we offer exchanges and refunds under the following conditions:
RETURNS

  • Returns are accepted within 5 days of delivery.
    Full refunds will be issued within 3-5 working days if the return is initiated within the 5-day window and is due to damaged products or wrong orders.
  • For other reasons, if you request a refund without a valid reason (damaged or wrong product), a 20% deduction will apply, and the remaining amount will be refunded within 2 weeks.
  • Customers are responsible for the delivery fee for returns and exchanges⁠

EXCHANGE AND RETURN POLICY

Exchanges

  • Exchanges are accepted within 5 days of delivery for damaged or wrong products only.
  • Products must be in their original condition, undamaged (if not damaged upon receipt), and with all tags attached.
  • Hamab universe will take responsibility of the cost provided they satisfy the valid reasons below
  • Products must be returned in their original packaging with all tags and accessories included.
  • No refunds or exchanges will be accepted after the
    5-day window.

Valid Reasons for Refund/Exchange

  • Damaged products
  • Wrong products received

Initiating a Return or Exchange

  • Please contact us at
    Info@hamabuniverse.com /WhatsApp +2349052926913 to initiate a return or exchange.
  • We’ll provide instructions on how to proceed.
    We’re committed to providing you with the best service possible. If you have any questions or concerns, please don’t hesitate to reach out.